Política de reembolso

Last updated: September 14, 2026

At a glance

  • 30-Day Money-Back Guarantee on your first order: try one box, and if you're not happy, email us within 30 days of delivery for a refund. Keep the box you opened; any other boxes in the order are refunded when returned unopened.
  • Unopened products can be returned within 30 days of delivery for a refund.
  • Damaged, defective or wrong items: tell us within 30 days of delivery and we'll replace or refund them at no cost to you.
  • Refunds go back to your original payment method within 10 business days of approval.
  • To start any request, email help@skinklean.co with your order number.

1. 30-Day Money-Back Guarantee

We want you to judge the results on your own skin, so our guarantee covers product you have actually used.

  • Who it covers: the first order placed by each customer, whether it's a one-time purchase or the first delivery of a subscription. It applies once per customer and household.
  • How long: 30 days from the date your order is delivered, as shown by the carrier's tracking.
  • How it works: open one box and use the masks as directed. If you're not happy with the results, email help@skinklean.co with your order number. You don't need to give a reason or send anything back. You keep the box you opened and we refund its price; on a one-box order, that's a full refund of the product price.
  • Orders with more than one box: the guarantee covers one opened box. The other boxes are refunded when you return them unopened in their original packaging (return shipping is paid by the customer, as in section 2). Opened boxes beyond the first aren't covered.
  • What's refunded: the price paid for the covered products. Original shipping charges and Shipping Protection are not refundable.
  • What it doesn't cover: subscription renewal orders (see section 4), any order after your first, and products bought from anyone other than SkinKlean.

We reserve the right to decline claims that show clear signs of abuse, such as repeated claims across multiple accounts or addresses.

2. Returns of unopened products

  • You can return unopened products in their original, sealed packaging within 30 days of delivery.
  • Email help@skinklean.co with your order number before sending anything. We'll reply with the return address and instructions. Parcels sent back without a request can't be processed.
  • Return shipping is paid by the customer. We recommend a tracked service, as we can't be responsible for returns lost on the way to us.
  • Once your return arrives and is checked, we'll refund the price of the returned products. There is no restocking fee.

3. Damaged, defective or incorrect items

If something arrives damaged, defective or isn't what you ordered, email help@skinklean.co within 30 days of delivery with your order number and a photo of the issue. We'll send a replacement or refund the affected items, whichever you prefer, at no cost to you. You won't need to return the damaged item.

4. Subscription orders

  • Your first subscription delivery is covered by the 30-Day Money-Back Guarantee (section 1).
  • Renewal you didn't want? Email us before the order ships (orders ship within 24 hours of the charge, excluding weekends and holidays) and we'll cancel it and refund it in full. If it has already shipped, we can't refund that delivery, but we will cancel your future orders, and you can still return it unopened under section 2.
  • You can skip, delay or cancel future deliveries yourself at any time in your customer portal. Full details are in our Subscription Policy.

5. Cancelling an order before it ships

You can cancel within 60 minutes of purchase using the "Changed your mind?" link in your order confirmation email. After that, email help@skinklean.co as soon as possible: if your order hasn't shipped yet, we'll cancel it and refund it in full. See our Order Cancellation Policy.

6. How refunds are paid

Approved refunds are issued to your original payment method within 10 business days. Your bank or card provider may take a few extra days to show it. If more than 15 business days have passed since we confirmed your refund, email us and we'll check it for you.

7. Exchanges

We don't offer direct exchanges. Return unopened items under section 2 and place a new order for what you'd like instead.

8. Customers in the European Union and the United Kingdom

If you live in the EU or the UK, you also have these rights, in addition to our guarantee:

  • 14-day right of withdrawal. You can withdraw from your purchase within 14 days of receiving it, without giving a reason. We refund the price of the products you return and the cost of standard delivery within 14 days of your notice, although we may wait until the products are back with us or you've sent proof of return. You pay the direct cost of sending them back.
  • Hygiene exception. For health protection and hygiene reasons, the right of withdrawal doesn't apply to sealed goods unsealed after delivery. Each mask comes in its own sealed sachet: once a sachet has been opened, it can't be returned under this right. Sachets that are still sealed can be, and we refund them proportionally.
  • Faulty or not as described. Your statutory rights for goods that are faulty or don't match their description apply in full, whatever this policy says.

How to withdraw, including a model form: Right of Withdrawal.

Nothing in this policy limits your statutory rights as a consumer.

Contact

SkinKlean (Skinklean LLC) · help@skinklean.co · Monday to Friday, 9am–6pm Pacific Time · 8 The Green, Suite B, Dover, DE 19901, USA