Order Cancellation Policy

Last updated: September 14, 2026

Cancel within 60 minutes

You can cancel your order yourself within 60 minutes of purchase using the "Changed your mind?" link in your order confirmation email. You'll receive a cancellation confirmation and a full refund to your original payment method.

After 60 minutes

Email help@skinklean.co with your order number as soon as possible. Orders ship within 24 hours (excluding weekends and US holidays): if your order hasn't shipped yet, we'll cancel it and refund it in full. Once an order has shipped it can't be cancelled, but you're still covered by our Refund Policy, including our 30-Day Money-Back Guarantee on your first order and returns of unopened products.

Changing an order

Need to change an address or product? Email us before the order ships and we'll update it if we can.

Subscriptions

To stop future subscription deliveries, cancel online at any time in your customer portal, or email us. If a renewal has just been charged and hasn't shipped, email us and we'll cancel and refund it. See our Subscription Policy.

Problems cancelling?

If the link doesn't work or you don't receive a cancellation confirmation, email help@skinklean.co with your order number and we'll cancel it manually.

SkinKlean (Skinklean LLC) · 8 The Green, Suite B, Dover, DE 19901, USA · Monday to Friday, 9am–6pm Pacific Time