Política de envío
Last updated: September 14, 2026
Processing time
Orders are processed and shipped within 24 hours, excluding weekends and US public holidays. You'll receive an email with your tracking link as soon as your order ships. Tracking can take up to 48 hours to show its first update.
Estimated delivery times
Once shipped, orders usually arrive within:
- United States: 1–5 business days
- United Kingdom and European Union: 3–9 business days
- Canada, Australia and the rest of the world: 3–14 business days
These are estimates, not guarantees. Carrier delays, customs checks and peak seasons such as Black Friday and the holidays can add a few days.
Shipping costs
- We offer several shipping options, such as standard tracked shipping and priority processing. The options available and their prices depend on your order and destination, and are always shown at checkout before you pay.
- Free shipping is available on qualifying orders. The minimum order value for free shipping may change with seasonal promotions and special offers; the current offer is shown on our website and applied automatically at checkout.
Duties and taxes
Orders shipped outside the United States may be subject to import duties, taxes or customs fees charged by the destination country. Unless these are shown as included at checkout, they are the responsibility of the recipient and are not refundable.
Where we ship
We ship to the countries available at checkout. If your country doesn't appear there, we're not able to deliver to it yet.
Wrong or incomplete address
Please check your address and add a phone number at checkout, as many couriers call before delivering. If you spot a mistake, email help@skinklean.co right away: we'll correct it if the order hasn't shipped. We can't be responsible for orders delivered to an address entered incorrectly at checkout.
Lost, stolen or damaged parcels
Shipping Protection is an optional add-on at checkout. If you added it, you can request a full refund or a free replacement if your order is:
- lost in transit (no tracking updates, or the carrier can't locate it);
- delivered to the wrong address because of a carrier error;
- stolen during delivery;
- damaged, broken or unusable because of shipping.
Orders marked as delivered by the carrier to the address given at checkout aren't covered by Shipping Protection. Damaged or incorrect items are always covered under our Refund Policy, with or without Shipping Protection. For customers in the European Union and the United Kingdom, we remain responsible for your order until it is delivered.
My order hasn't arrived
If your order hasn't arrived within 30 days of your shipping confirmation, email help@skinklean.co with your name and order number and we'll investigate with the carrier.
Subscription deliveries
Subscription orders follow the same processing and delivery times. You can update your shipping address for future deliveries at any time in your customer portal.
Returns and refunds
Our 30-Day Money-Back Guarantee, returns of unopened products and refunds are explained in our Refund Policy.
Contact
help@skinklean.co · Monday to Friday, 9am–6pm Pacific Time